Bringing it all together, in one place

Key Challenges

Our client required seamless integration of their CRM, CMS and project management system to streamline their HR and recruitment processes.

Key Details

A well-established Norwegian group looking to streamline business processes

Sourcing talent from across the world

Our client are a well-established Norwegian group company and they are a key supplier within the oil, gas and land-based industries, delivering excellence in multidisciplinary engineering and consultancy services. They source professionals from across the world for various project-based work and need to ensure that those professionals are managed effectively from sourcing, providing work visas, tracking working hours, paying salaries whilst maintaining and adhering to government rules and regulations.

Our client had been building their applications over a number of years and this created a disjointed system, where their clients had to access three different applications simply to find the services they needed. Ardent was tasked with resolving this challenge that the company faced, with a brief to streamline their HR CRM, Content Management System (CMS) and recruitment and project management processes. They also wanted to improve their systems by adding enhanced functionality, such as Microsoft Outlook Email software, timesheet and invoice tracking.

An outdated system lacking in functionality

Need for a modern solution

Our client work with both consultants and clients to fill vacant positions using ‘Job Shop’, their own in-house developed online system. Their existing software worked by allowing candidates and consultants seeking employment to upload their CVs and register on both the existing website and ‘Job Shop’. Their clients, companies or sub-contractors looking for candidates could then source an appropriate consultant, who fitted the desired discipline and field of expertise. The candidate selected would then become a consultant on behalf of our client.

This system was outdated and lacked the advanced functionality that users were looking for. It was also an incredibly complex process, with users having to access three different applications to locate, source and manage candidates. Our client came to realise that their management software needed to be fully integrated with Microsoft Outlook Email software for improved communication. They also wanted to manage content on their website themselves.

User-friendly, accessible software to streamline business processes

3-in-1 software solution to fulfil all requirements

Our solution was to create an application that could accommodate all parties and enable them to quickly access the features and functionality that they needed. The application that we designed meant that the recruitment and project management processes could run seamlessly, with easy access for the candidate, the client, and the CRM administrator. We were also able to resolve their need for extra functionality by facilitating timesheet tracking, invoicing and billing requirements, the integration of the Microsoft Outlook Email software, and an inbuilt CMS.  

Project management software

We designed the in-application Project Management Software to manage all user requirements − from sourcing of suitable candidates to defining the business needs, sector requirements, disciplines, categories, agreed rates and hours. Once the candidate or the client has registered, they can access all features and functionalities required to support the resource, recruitment, and project processes.

CRM system

Clients can call individuals for an interview without leaving the CRM and both parties can track the status of the application. If successful, the candidate is attached to a project which has been created for the duration of the contract. Once the project is up and running, the CRM software tracks all timesheets, manage billing and invoicing, and facilitates easy communication between parties via Outlook email.

CMS system

Ardent’s inbuilt CMS solution allows the administrators to update news articles, upload blog entries, control content and renew images easily and efficiently with the in-built user-friendly CMS system.

Committed to delivering on time and on budget  

Going above and beyond

As the build neared the final stages, the arrival of new stakeholders required changes that could have pushed back the delivery date. However, we worked closely with the client’s team and were able to bring the new stakeholders up to speed with the features, functions and processes. They were able to clearly understand the project status and issued a request for changes that were outside the scope of the original brief. Our software engineers were able to accommodate their last-minute requests, working diligently to implement alterations without impacting the delivery date, and completed the project within the original timeframe.

A seamless, integrated, one-stop software solution

Supporting business growth

Ardent delivered exactly what our client needed, on time and within budget. We created a seamless solution with all added functionality required. As a result of a seamless, integrated software solution, our client has been able to make great savings on software and manpower costs and has invested in other key areas of their business.

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