Key technologies for operational monitoring and support

Operational monitoring and support services are often a necessity for multiple reasons for organisations that have high-traffic applications and those dealing with real-time or near real-time data. A good operational monitoring and support provider will have an established structure in place whether that is reporting on scheduled intervals or communicating any issues or errors.

A wide variety of technologies will be adopted, and these will range from several fields including communication, error alerting, VPN, data and error reporting and visuals. Here we will look at some of the key technologies for operational monitoring and support that can be adopted.

Confluence

Confluence is a tool used for teams to collaborate on projects. It is another offering from Atlassian with a core focus on teams working effectively, sharing knowledge and collaborating with the ability to collate and maintain documentation online. This documentation can include the like of meeting minutes, knowledge bases and operating procedures.

Razor SQL

RazorSQL is a SQL query tool that is used to browse databases, edit SQL and administer databases tools. It is a user-friendly tool that is useful for querying data validations, additionally, the data can be easily imported and exported from Excel.

Periscope Dashboard

Periscope is a data visualisation and reporting tool that shares the market with the likes of Tableau and Power BI. For operational monitoring and support purposes, this can be a great tool to visualise the performance of data and systems to ensure they are running smoothly. With visibility, any errors and data gaps can be easily detected and resolved quickly.

Read more about Pericope as a data reporting tool.

Databricks Dashboards

Databricks dashboards are great for analytics and visibility over data. Databricks dashboards can be adopted to monitor and track the performance of big sets of data and provides visibility to expert engineers to improve and optimise data performance. Additionally, if Databricks is used for data warehousing, then setting up a dashboard for operational monitoring purposes can be relatively easy, and smooth.

Slack

Slack is an instant messaging communication tool used widely across the business world. Therefore, it is a great tool for operational monitoring and support services as any errors can be communicated quickly and easily to the right people. With the ability to create groups and channels, you can streamline communication.

PagerDuty

Pager Duty is an incident response platform which is used to send error alerts. The greatest benefit Pager Duty offers developers and engineers is that the error alerts are automated. This ensures that errors are effectively and quickly detected to ensure acceleration of response to avoid any major data drop or application failures. PagerDuty is also great because it offers multiple ways in which these errors are communicated and these include SMS, email, push notifications or calls.

FortiClient VPN

FortiClient is software that enables teams to access networks securely and safely. With sophisticated VPN ability, ensure that data is accessed in a secure way to ensure maximum data security of networks and data. A great benefit of FortiClient is the ability users have to access a network from anywhere across the globe, remotely as long as they have an internet connection. This is great for businesses that may work with third-party providers of operational monitoring and support that are located across the globe.

Git

Git is an open-source code management DevOps tool that enables multiple team members to work together in a non-linear development approach as it tracks the code changes. Operational monitoring services in their nature will require multiple team members so the code can change can be easily tracked.

Bitbucket

Bitbucket is a DevOps tool offered by Atlassian which is essentially a GIT repository management solution. It enables developers to manage GIT repositories, collaborate on the source code and more.

Ardent operational monitoring and support services

Our software and data engineers provide around-the-clock support to a number of our clients who prioritise data availability, data security and optimum performance. Not only do our teams ensure all systems are running efficiently, they continuously look to improve and optimise performance as well as predict any failures and errors and put measures in place to mitigate them. Some key benefits from Ardent operational monitoring and support service include:

• Peace of mind
• Optimal performance
• Data availability and security
• Mitigate risk
• Avoid application failure

If you could significantly benefit from any of the above, then get in touch to find out more or to get started.

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