Taking control of technology

Taking control of technology – Why business units outside of the IT department expect more control over technology decisions.

Every department of every business relies on technology to do its job. Until recently, though, business units were almost entirely dependent on the IT department to meet their technology needs. That is changing, as a new programme of research by the Economist Intelligence Unit has discovered. They have produced separate reports and have found differing levels of confidence and integration:

  • Finance and Technology – a confident partnership
  • HR and Technology – a maturing relationship
  • Sales, Marketing and Technology – tackling the digital challenge
  • Customer service, Marketing and Technology – mastering the customer journey

The key findings are as follows:

Mobile technology and cloud computing are changing the way we work. Mobile is allowing organisations to collaborate and interact with customers at all hours of the day, while cloud is removing the barriers to technology adoption.

Employees in all departments are becoming increasingly tech-savvy. This and the growing sophistication of consumer technology, means more workers consider technology to be something they can control.

Most business leaders expect to have more control over technology in future. This means that the technology they use is more likely to meet their needs and deliver a return on investment, they believe, although it will also mean more work.

Those leaders are confident in their ability to manage technology – up to an extent. There are some jobs, like data integration and technology strategy that should be left up to the IT department.

Collaborating with the IT department is the most popular technique for improving technology management. And most respondents believe that collaboration is getting better.

For the full research report please visit: http://www.economistinsights.com/technology-innovation/analysis/taking-control-technology