Operational monitoring and support – What you need to know

What is operational monitoring and support?

Operational monitoring is looking at pre-defined key metrics of performance over regular intervals throughout the day. There are a wide variety of tools and technologies on the market that help monitor operational performance for your business whether that is monitoring legacy applications and databases of a cloud-based data ecosystem. The goal of operational monitoring is to be in the know when and if the performance levels drop or there is a drag resulting in gaps. Usually, operational monitoring service will also include support should there be any errors in the system.

Operational monitoring and support for software

If you have large-scale apps that have a considerable amount of apps and need to ensure that the app is performing at an optimum level around the clock, every day you may require operational monitoring and support. Any glitches or downtime of an app can result in costing the business a substantial amount, therefore ensuring optimum performance is key.

Operational monitoring and support for data

Operational and monitoring support for data can be essential especially if you are dealing with large volumes of data that need to be constant and consistent. Data gaps, dropouts and delays can pose significant challenges for a wide variety of organisations dealing with big data. Therefore, operational monitoring and support for data may be a necessity.

Read our client success story on how Ardent ensures data availability with reliable operational monitoring and support.

Key benefits of operational monitoring and support

Operational monitoring and support will not be relevant for every organisation depending on the type of systems you are dealing with, the risk of errors and the budget. However, for those that may require operational monitoring and support, there are some invaluable benefits and they include:

Ensure business continuity

You can ensure business continuity by mitigating any risks or errors that your systems may face that would result in the systems being down. This applies to both software and data. Ensure data quality without gaps and ensure users can effectively use the software at all times.

Peace of mind

Have peace of mind knowing that your systems are being monitored and should any errors arise, they will be dealt with.

Ensure optimum performance

If you are working with a good third-party provider you can ensure the optimum performance of your software and data with experts continuously looking to mitigate risk, improve performance and optimise processes.

Improve data security

Data security can be a challenge for many organisations and often a cyber attack has been carried out and the organisation will be completely unaware. According to Deep Instinct, on average it takes organisations two working days to notice a cyber attack. This can cause substantial damage to business on multiple fronts including reputation, image, data negligence fines and more. With operational monitoring and support, you are more than likely to become aware much more quickly. This will give you time to act accordingly.

Outsourcing operational monitoring

Having teams that are monitoring your systems 24 hours a day, every day can be incredibly challenging especially as it will be a resource and cost-heavy. A great alternative for this is to outsource operational monitoring and support services. This way you can reap the benefits have experts on hand if there are any errors and challenges and having peace of mind with cost efficiency.  

Getting started with Ardent on operation and monitoring support

Our highly skilled experts utilise several technologies to effectively deliver seamless operational monitoring and support for our clients. Some key benefits that you can gain with us are:

• Proactively monitor and improve performance
• Efficient capacity planning
• Predict application and database failures and mitigate risks
• Efficiently communicate any errors with a pre-established structure
• Choose the team that fits your business culture and vision
• Continuously optimisation and improvement suggestions

If you are looking for a credible, reliable and trusted partner that can provide around-the-clock support to give you peace of mind get in touch. Get in touch to find out more about our operational and monitoring support service or to get started.

---